Can you ever be happy to get your electric bill? Yes, when it looks like this:
In my part of the country, Xcel Energy is the major utility delivering both electricity and natural gas to millions in eight Western and Midwestern states. This bill hit my mailbox the same day the company announced it had brought online 1,000 megawatts of electricity from wind turbines.
It caught my eye for two reasons:
1) for an energy company, what a great way to kill two birds with one stone -- advertise your environmental achievements on a touchpoint that reaches your customers reliably each month while cushioning the bill with a feel-good message; simple, but effective. Plus, you can't go wrong with the image of kids looking to a future of wind-turbines on the open prairie (especially if you're really using them).
2) the paradox this thing represents, one some prominent green marketers have been batting around a lot this year: are you being dishonest by focusing on environmental achievement even as you downplay your environmental shortcomings?
According to Xcel's web site, more than half of the electricity it generates, or 7,800 megawatts, comes from coal-fired plants. It makes another 5270 megawatts from other fossil fuels (natural gas and oil).
Wind energy represents less than ten percent of the company's electricity portfolio. So is Xcel misleading us -- is it sinning -- when it touts its position as the top wind energy producer in the United States?
Hell, no. Companies demonstrating material leadership in the green space, even those that simultaneously contribute to the problem, to the tune of tens of millions in investments have earned the right to assume a pro-environmental posture in their communications (especially when they mercifully forego the color green in pieces like the above).
Xcel is perfectly within its rights to spotlight incremental improvements in its environmental impact. No matter how much we wish it were otherwise, the company's 3.3 million customers want electricity right now. I'm personally using some of it to write this. No one's going to flip a switch and turn off installed coal-fired infrastructure. But if Xcel is slowly but surely shifting gears to include more and more renewable energy -- and can prove they're Number One in wind -- we should applaud their claims to leadership.
And this is true of countless other companies who are coming to the table with small but very real eco-friendly improvements to products and service in demand in the market.
The 1,000 megawatts Excel's wind turbines generate can power up to 270,000 homes. A drop in the bucket? Of course. But that's stilll a lot of Christmas lights. The company's wind win is a win-win for everyone: it's a critical step in the right direction, but in pure marketing terms, it demonstrates leadership that puts the renewable energy convo right in the faces of 3.3 million bill payers every month. That's a good thing.
Some will dismiss this kind of communication as "greenwashing" or a "sin of hidden trade-offs," considering how much the company relies on coal-fired plants.
I contend that, when it comes to examples from industry like we see in Xcel, the real sin of green washing is the way some green marketers frame the conversation: with a metric that only registers absolutes and dismisses the middle ground, incremental progress or the reality of meeting present-tense market demands. They trade greenwashing for a red herring.
I'm not done on this subject. More to come. For now, big ups to Xcel, and keep the wind power coming. And, if you must, keep the bills coming, too.
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