Quit lecturing, get your audience involved, make them feel something. It's good for them. It's good for you.
I'm going to call this the Touchy Feely Rule, because the fundamentals behind it are essential to building green business: the two-way, user-controlled experience with rich design/production values. It's not a question of effectiveness, it's a question of what's mandatory. Proof here, here and here.
Some cool alternate descriptions of this principle from Brains on Fire and David Armano's Logic + Emotion.
BOF's Spike Jones introduces the above graphic with a quote that says it all:
“Tell me, and I’ll forget. Show me, and I may not remember. Involve me, and I’ll understand.” -Native American Proverb
Armano's take on the same idea:
Armano's blog is loaded with, if not devoted to, visual depictions of interactive and creative development principles like this. They've helped earn him a huge and enthusiastic following (as have his insights). This graphic of the Touchy Feely Rule gets the point across pretty well: experience = conversation = relationship = affinity = conversation (repeat). For a collection of even better illustrations of his, click here.
If you had to map your place in either of these graphics, where you land? If you had to map your audience's experience with your brand would it look anything like these at all?
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